Terms of Use

Effective date: 29 July 2026

Version: 1.0

TradeKind trust and transparency at a glance

TradeKind is designed to help homeowners find and contact local Sussex trade businesses through useful public profiles, job requests and clear profile information.

• TradeKind reviews the business details shown on public profiles before publication.
• A public profile may have been created by the business, or prepared by TradeKind from checked public business information.
• A profile marked “Profile reviewed” is a claimed profile managed by the business whose displayed details were reviewed before publication.
• A credential marked “Evidence reviewed by TradeKind” has had supporting evidence reviewed for that specific credential.
• Confirmed TradeKind reviews are distinguished from additional customer feedback.
• Private homeowner and trade contact details are not displayed publicly.
• Users can report inaccurate profiles, suspicious activity, fake reviews or misleading content to TradeKind.
• TradeKind may request evidence, require corrections, restrict profiles or remove content where necessary to protect users and maintain platform quality.

These safeguards support better-informed decisions. Homeowners and trade businesses remain responsible for discussing and agreeing the requirements of each individual job.

1. About TradeKind

TradeKind is operated by Neal Drummond, a sole trader trading as TradeKind.

Business address:

17 Monks Ct, North Road, Lancing, West Sussex, BN15 9BD, United Kingdom

Contact details:

• General enquiries: hello@tradekind.co.uk
• Support: support@tradekind.co.uk
• Privacy enquiries: privacy@tradekind.co.uk
• Telephone: 01273 011350

In these terms, “TradeKind”, “we”, “us” and “our” refer to Neal Drummond trading as TradeKind.

2. About these terms

These Terms of Use apply when you:

• visit or browse TradeKind;
• create or manage an account;
• create or manage a trade profile;
• post a homeowner job;
• request a particular trade business;
• receive or respond to a lead;
• submit, manage or read a review;
• use a TradeKind dashboard;
• use any other interactive TradeKind feature.

By creating an account, posting a job, submitting a request, submitting a trade profile or otherwise using an interactive TradeKind feature, you agree to these terms.

Please also read our Privacy Policy and Cookie Policy.

You must be at least 18 years old to create an account, submit a homeowner request or manage a trade profile.

If you use TradeKind for a company, partnership or other organisation, you confirm that you have authority to accept these terms on its behalf.

3. Important definitions

In these terms:

Approved public profile means a trade profile that has completed TradeKind’s publication review and been approved for public display. An approved public profile may have been created by the trade business itself, or prepared by TradeKind from checked public business information. A profile prepared by TradeKind is not user content.

Approved trade business means a trade business with an approved public profile.

Claimed profile means an approved public profile that the trade business has taken ownership of and manages.

Profile reviewed is a badge reserved for a claimed profile managed by the trade business, whose displayed business details TradeKind reviewed before publication.

Evidence reviewed by TradeKind means TradeKind has reviewed evidence submitted for the particular credential, registration, certification or licence displayed on the profile.

Confirmed TradeKind review means feedback that meets TradeKind’s published confirmation requirements, including evidence of a relevant interaction through TradeKind.

Additional customer feedback means feedback or a testimonial that has not been confirmed through the TradeKind job process and is labelled separately.

Homeowner means a person using TradeKind to find, compare, contact or request a trade business.

Trade business means an independent tradesperson, sole trader, company, partnership or other business creating or managing a profile or receiving opportunities through TradeKind.

User content means information, text, images, logos, reviews, documents or other material submitted by a user.

4. What TradeKind provides

TradeKind is a Sussex-focused trade marketplace and profile network serving homeowners and local trade businesses across East Sussex and West Sussex.

TradeKind may provide:

• public trade profiles;
• trade category and town pages;
• the Sussex Trades Directory;
• homeowner job-posting tools;
• direct “Request This Trade” forms;
• job and lead matching;
• trade dashboards;
• reviews and customer feedback;
• profile trust information;
• reviewed credential information;
• Fleet Team and Partner relationships;
• moderation, reporting and support features.

TradeKind provides the platform through which homeowners and independent trade businesses can find and contact one another.

Trade businesses remain independent businesses. Work is quoted for, agreed and performed directly between the homeowner and the relevant trade business.

TradeKind’s role is to operate the platform, review profile information, facilitate introductions, maintain platform standards and respond to reports concerning activity on TradeKind.

5. Profile review and approval

TradeKind reviews submitted trade profile and business information before a profile is published.

That review may consider:

• whether the submitted business information is complete and internally consistent;
• whether the profile appears to represent a genuine trade business;
• whether the selected services and locations are relevant;
• whether descriptions and images are suitable for publication;
• whether the profile complies with these terms;
• whether clarification, correction or supporting evidence is required;
• whether information raises a safety, accuracy, fraud or platform-quality concern.

A public “Profile reviewed” label means that the profile is a claimed profile managed by the trade business and that TradeKind reviewed the displayed business details before publication.

TradeKind may:

• request corrections or clarification;
• request supporting evidence;
• return a profile for changes;
• approve or decline publication;
• review an approved profile again;
• restrict or remove information that is inaccurate, unsupported or inappropriate.

TradeKind reviews information available at the time of review to support accurate, useful and transparent public profiles.

Profile review does not amount to a warranty of future workmanship, pricing, availability, conduct or the outcome of a particular job. Job-specific requirements should be discussed and confirmed between the homeowner and the trade business.

6. Credentials, registrations and licences

Some profiles may display a credential, registration, certification or licence together with the wording:

“Evidence reviewed by TradeKind.”

This means TradeKind reviewed evidence submitted for that particular credential.

Where relevant, TradeKind may also display:

• the credential type;
• the date on which evidence was reviewed;
• a recorded expiry date.

TradeKind only describes evidence as reviewed where the relevant profile expressly displays that wording.

The trade business remains responsible for:

• ensuring the credential is genuine and current;
• ensuring it covers the work being offered;
• complying with the rules of the issuing body or regulator;
• informing TradeKind if the credential expires, changes, becomes restricted or is withdrawn;
• providing updated evidence when requested.

For regulated or specialist work, homeowners should confirm that the relevant registration, certification or licence remains current and covers the work requested.

TradeKind may remove or update a credential entry where evidence expires, changes, becomes inaccurate or can no longer be supported.

7. Other profile labels

TradeKind may display other labels or indicators to explain information about a profile.

A Founding Trade label recognises an eligible business that supported TradeKind during its Sussex launch. It is not a credential or an assessment of workmanship.

Service-area information identifies locations the business has said it normally covers. Availability and coverage should be confirmed when making a request.

Review labels explain how feedback was collected or confirmed and must be read together with section 14.

TradeKind will aim to use profile labels consistently, accurately and only for their stated purpose.

7A. Unclaimed and claimed business profiles

TradeKind may prepare an unclaimed profile for a business using information that the business has made publicly available.

An unclaimed profile:

• is not an endorsement, accreditation, recommendation or guarantee by TradeKind;
• is labelled as unclaimed until the business claims it.

TradeKind may store public business contact information privately in order to offer or verify a claim. Public email addresses and telephone numbers are not displayed on a profile merely because TradeKind stores them.

A business can ask TradeKind to correct its profile, claim it, or remove it. TradeKind may ask for additional evidence, or use manual verification, where automatic verification is unavailable or unsuitable.

7B. Claim authority and what claiming means

A person claiming a profile confirms that they are authorised to act for the business concerned.

Claiming links the existing TradeKind profile to the claimant's account. A successful claim confirms control of the contact route already held on the profile. It does not automatically:

• remove existing profile content;
• remove reviews or ratings;
• change historical records;
• prove professional competence;
• prove licences, insurance or qualifications;
• create an endorsement by TradeKind.

Once a profile is claimed, the claimant becomes responsible for keeping the business information accurate and for complying with these terms.

TradeKind may refuse a claim, pause a claim, reverse or remove an ownership link, request further evidence, or suspend or remove a profile, where TradeKind reasonably believes a claim is unauthorised, fraudulent, disputed, misleading or unsafe.

TradeKind may limit a trade account to one business profile unless TradeKind expressly allows otherwise.

Where automatic verification is not possible, or where a claim is disputed, TradeKind's normal customer-service and manual-resolution route remains available through the contact page and hello@tradekind.co.uk.

8. Responsibilities of trade businesses

Trade businesses must provide information that is accurate, current and not misleading.

A trade business must:

• use its genuine business identity;
• list only services it genuinely provides;
• select only locations it genuinely covers;
• keep business and contact information current;
• describe its experience and services honestly;
• use photographs, logos and content it owns or has permission to use;
• hold any registration, certification, licence or insurance required for its work;
• comply with applicable consumer, tax, employment, health and safety and trade-specific laws;
• communicate honestly and professionally with homeowners;
• protect homeowner information received through TradeKind;
• tell TradeKind promptly when important profile information changes;
• cooperate with reasonable profile, credential, review or complaint checks.

A trade business must not:

• impersonate another person or business;
• misrepresent its location, services or experience;
• claim qualifications, memberships or credentials it does not hold;
• present another business’s work as its own;
• create, commission or arrange fake reviews;
• misuse homeowner contact details;
• use TradeKind for fraud, spam or unlawful activity.

9. Responsibilities of homeowners

Homeowners must provide information that is accurate, lawful and reasonably relevant to their request.

A homeowner should:

• describe the work as clearly as reasonably possible;
• provide accurate contact and location information;
• disclose relevant access, parking, property or safety information;
• review the information available on trade profiles;
• ask questions relevant to the particular job;
• obtain a written quote or scope where appropriate;
• confirm price, payment stages, materials and expected timescales;
• confirm job-specific insurance, registrations or qualifications where relevant;
• retain records of important agreements and payments;
• communicate fairly and respectfully.

The homeowner remains responsible for deciding which trade business to contact or appoint.

Nothing in these terms affects a homeowner’s statutory rights when purchasing services from a trade business.

10. Posting a job and requesting a trade

Homeowners may:

• post a job for potentially relevant approved trade businesses;
• browse public profiles;
• request a particular trade business.

TradeKind may use information including the selected category, job description, town and service area to identify approved businesses that may be relevant.

A match means that a business may provide the relevant type of service and may cover the selected area. The trade business still decides whether to respond, visit, quote for or accept the work.

When a job or direct request is submitted:

• TradeKind stores and processes the request;
• relevant or specifically requested businesses may be notified;
• authorised recipients may receive the information needed to consider the request;
• TradeKind administrators may access the request for operation, support, moderation, security and complaint handling;
• personal information is handled in accordance with the Privacy Policy.

Users must not submit fake, misleading, abusive or malicious requests.

11. Private contact information

TradeKind is designed to keep private trade phone numbers and email addresses off public profile pages.

Homeowners normally contact trade businesses through TradeKind’s job and request features.

Private homeowner information is shared only where needed to operate the relevant request, matching or lead process and as explained in the Privacy Policy.

Users must not:

• publish private contact details without permission;
• sell or distribute contact information obtained through TradeKind;
• scrape public or private contact information;
• use contact details for unrelated marketing or spam;
• retain personal information for longer than reasonably needed.

TradeKind may mask or remove private contact information placed into a public profile field.

12. Quotes, appointments, contracts and payments

Quotes, appointments, prices, timescales, payment arrangements and contracts for trade work are agreed directly between the homeowner and the trade business.

Unless a specific TradeKind feature clearly states otherwise:

• payments for trade work are made outside TradeKind;
• TradeKind does not hold project deposits or stage payments;
• the trade business is responsible for carrying out the agreed work;
• the homeowner is responsible for paying the agreed price.

Users should record important terms in writing, including:

• the scope of work;
• materials and specifications;
• price and VAT treatment where applicable;
• deposits or stage payments;
• start and completion expectations;
• cancellation arrangements;
• guarantees or warranties offered by the business.

TradeKind may review reports, preserve relevant platform records and provide information held by TradeKind where appropriate.

The homeowner and trade business remain responsible for resolving contractual disputes between them unless TradeKind has a separate legal obligation to act.

13. Current pricing and future paid features

TradeKind currently charges no fees for:

• homeowner use;
• posting a job;
• requesting a trade business;
• creating a trade profile;
• receiving leads;
• commission on work arranged through TradeKind.

TradeKind may introduce optional paid features, subscriptions, advertising, enhanced profiles, lead products or other paid services in future.

Before any charge applies, TradeKind will clearly explain:

• the price;
• what is included;
• whether the charge is one-off or recurring;
• the billing period;
• how the service can be cancelled where applicable;
• any additional terms that apply.

A user will not be charged without first being shown the relevant price and agreeing to the purchase.

TradeKind will not apply retrospective charges to activity that took place while the relevant feature was free.

14. Reviews and customer feedback policy

TradeKind supports genuine, relevant and lawful reviews and customer feedback.

TradeKind aims to present review information clearly and in a way that does not give users a misleading impression of customer experiences.

14.1 Confirmed TradeKind reviews

A review may be labelled as confirmed where TradeKind has evidence that:

• the reviewer contacted the business through TradeKind; and
• the relevant job or interaction meets TradeKind’s confirmation requirements.

A confirmed label concerns the source and eligibility of the review. It does not mean TradeKind adopts the reviewer’s opinion.

14.2 Additional customer feedback

A trade business may be able to submit additional customer feedback or testimonials.

Where that feedback has not been confirmed through the TradeKind job process, it must be labelled separately and must not be presented as a confirmed TradeKind review.

TradeKind may request information supporting the authenticity of additional feedback.

14.3 Review standards

Reviews and feedback must:

• reflect a genuine experience;
• relate to the relevant business or service;
• represent the reviewer’s honest opinion;
• avoid deliberately false or misleading statements;
• avoid unlawful, threatening, discriminatory or abusive content;
• avoid unnecessary personal information;
• disclose any relevant incentive or material relationship.

14.4 Prohibited review activity

Users and businesses must not:

• create, purchase, commission or arrange fake reviews;
• review their own business while pretending to be a customer;
• use another person’s identity to post feedback;
• commission fabricated positive or negative reviews;
• offer a benefit specifically in exchange for a positive review;
• conceal that a review was incentivised;
• pressure or threaten someone to alter or remove genuine feedback;
• selectively manipulate reviews to create a misleading overall impression;
• misuse reporting tools to suppress legitimate criticism.

14.5 Incentivised reviews

Any permitted incentive connected with a review must be disclosed clearly and must not depend on the review being positive.

TradeKind may decline to publish incentivised feedback where it cannot be presented fairly or where the incentive could undermine the reliability of the review.

14.6 Detection and investigation

TradeKind may use reasonable and proportionate checks to detect and investigate suspicious review activity.

These checks may consider:

• whether a relevant interaction occurred;
• account and submission patterns;
• duplicated or coordinated content;
• conflicts of interest;
• supporting correspondence or records;
• reports from users or businesses;
• technical indicators of manipulation.

TradeKind may ask the reviewer or business for further information.

14.7 Moderation and sanctions

Where reasonably necessary, TradeKind may:

• delay publication while a review is checked;
• reject or remove a review;
• correct or add a source label;
• exclude a review from aggregated information;
• warn or restrict an account;
• suspend review privileges;
• suspend or remove a profile;
• preserve evidence for investigation;
• report serious unlawful activity to the appropriate authority.

Genuine negative reviews are assessed under the same standards as genuine positive reviews. A review will not be removed merely because a business disagrees with it.

14.8 Reporting and challenging a decision

A user or business may report a review through TradeKind’s reporting or contact process.

A moderation decision may be challenged by contacting:

support@tradekind.co.uk

The request should identify the review and explain the relevant concern. TradeKind may request supporting information before reconsidering the decision.

Reviews express the reviewer’s opinion and are not statements made by TradeKind.

14.9 Reviews posted on third-party platforms

Users are free to publish honest reviews describing their genuine experience of TradeKind.

Reviews posted about TradeKind on Google, Trustpilot or another third-party platform should relate to TradeKind’s own platform, profile, matching, communication, moderation or support services.

Trade businesses introduced through TradeKind remain independent businesses. Users should not present work performed by an independent trade business as work performed by TradeKind or attribute that business’s workmanship, conduct, pricing or contractual obligations to TradeKind.

Where a review primarily concerns an independent trade business, the reviewer should direct that feedback to the profile or review page belonging to that business and clearly distinguish the trade business’s work from TradeKind’s platform service.

TradeKind may:

• respond publicly to clarify TradeKind’s role;
• ask the reviewer to correct or redirect materially misattributed content;
• report content to the relevant third-party platform where it concerns another business, is not based on a genuine experience with TradeKind or breaches that platform’s rules;
• preserve relevant records;
• seek appropriate legal remedies where content is knowingly false, malicious, unlawfully defamatory or otherwise unlawful.

TradeKind will not charge users for publishing honest criticism or raising a genuine concern.

Nothing in these terms limits a person’s responsibility for losses caused by knowingly false, malicious or unlawful statements.

15. Fleets, Team members and Partner trades

A TradeKind Fleet may show businesses or people connected with a trade business.

A Fleet may include:

• Team members, presented as part of the main business;
• Partner trades, which remain independent businesses with their own identities and responsibilities.

The business creating or managing the Fleet must:

• describe the relationship accurately;
• have permission to publish the relevant information;
• remove or update relationships that are no longer current;
• avoid implying employment, partnership or responsibility that does not exist.

TradeKind may correct, restrict or remove a Fleet relationship where it is disputed, misleading, unsupported or out of date.

16. Public profiles, search engines and AI services

Approved profiles and other public TradeKind pages may be indexed, cached, analysed or displayed by:

• search engines;
• directories;
• social platforms;
• AI-powered search and answer services;
• other services that access public web content.

Trade businesses should only place information in public profile fields that they are comfortable publishing.

Search engines and third-party platforms control their own indexes and caches. Changes made on TradeKind may take time to appear elsewhere.

Private dashboards, private contact details, homeowner job information and administrative pages are not intended for public display or indexing.

17. User content

Users retain ownership of original content they submit, including descriptions, photographs, logos and review text.

By submitting content to TradeKind, the user grants TradeKind a non-exclusive, worldwide, royalty-free licence to:

• store and process the content;
• display it through the relevant TradeKind features;
• resize, crop or format it for technical presentation;
• use it to operate, secure and moderate the platform;
• display and promote the relevant public TradeKind profile;
• present TradeKind using that profile in context;
• include it in search and social-sharing previews.

This licence lasts while the content remains on TradeKind and for a reasonable backup, legal, security, moderation or archival period afterwards.

TradeKind does not claim ownership of a user’s original business content.

Users must have all rights and permissions needed to submit their content.

18. TradeKind intellectual property

TradeKind owns or licenses its:

• brand and logos;
• platform software;
• original written content;
• design and layout;
• databases;
• internal systems;
• other protected platform material.

Users may access and use TradeKind for its intended purpose.

Users must not:

• reproduce a substantial part of the platform without permission;
• scrape profiles, jobs, requests or contact information;
• copy the TradeKind brand or create a misleading imitation;
• reverse engineer or interfere with platform software;
• use TradeKind content to build an unauthorised competing database;
• remove proprietary notices.

Normal linking to public TradeKind pages is permitted.

19. Account security

Users are responsible for protecting their login details and for activity carried out through their accounts.

Users must:

• provide accurate account information;
• keep passwords and access links secure;
• restrict access to authorised people;
• notify TradeKind promptly of suspected unauthorised access;
• avoid sharing an account in a way that creates a security risk.

TradeKind may require a password reset, terminate sessions or temporarily restrict access where reasonably necessary to protect an account or the platform.

20. Acceptable use

Users must not use TradeKind to:

• commit or facilitate fraud;
• submit fake or malicious job requests;
• impersonate another person or business;
• publish materially false or misleading information;
• upload malicious code;
• interfere with platform security or availability;
• access another user’s private information without authority;
• scrape or harvest information;
• send spam or unsolicited bulk communications;
• misuse homeowner or trade data;
• publish unlawful, abusive or discriminatory content;
• manipulate reviews, rankings, badges or profile labels;
• offer unlawful or unsafe services;
• infringe another person’s intellectual property or privacy rights.

21. Moderation, suspension and removal

TradeKind may review profiles, content, reviews, requests and account activity to protect users and maintain platform quality.

Proportionate action may be taken where there is a reasonable concern involving:

• inaccurate or misleading information;
• fraud or impersonation;
• misuse of personal data;
• fake or manipulated reviews;
• unlawful or unsafe activity;
• intellectual property infringement;
• repeated complaints;
• security risks;
• spam or platform abuse;
• breach of these terms.

Action may include:

• requesting clarification or evidence;
• requiring corrections;
• masking private information;
• removing particular content;
• restricting a feature;
• suspending a profile or account;
• removing a profile or account.

Where appropriate, TradeKind will explain the reason and allow the affected user to provide relevant information.

Immediate action may be taken where necessary to address a safety, fraud, legal, privacy or security concern.

Moderation decisions may be challenged through support@tradekind.co.uk.

22. Privacy and communications

TradeKind processes personal information in accordance with its Privacy Policy.

TradeKind may send service communications relating to:

• account security;
• profile status;
• job and request activity;
• moderation;
• support enquiries;
• changes affecting the platform;
• these terms or other legal notices.

Marketing communications are handled separately and may be opted out of where required.

23. Platform availability and changes

TradeKind aims to keep the platform secure, available and functioning properly.

Access may occasionally be interrupted by:

• maintenance;
• security work;
• hosting or network failures;
• technical faults;
• events outside TradeKind’s reasonable control.

TradeKind may update, improve, replace or withdraw features where reasonably necessary.

Where a material change affects a paid service or a user’s existing contractual rights, TradeKind will provide appropriate information or notice.

24. TradeKind’s responsibility to homeowners and consumers

TradeKind will provide its own platform service with reasonable care and skill.

Where TradeKind breaches these terms or fails to use reasonable care and skill, TradeKind is responsible for loss or damage that is a foreseeable result of that failure.

TradeKind is not responsible for loss caused solely by:

• the acts or omissions of an independent homeowner or trade business;
• a contract made directly between users;
• inaccurate information supplied by a user;
• circumstances outside TradeKind’s reasonable control;
• loss that was not reasonably foreseeable.

Where a person uses TradeKind as a consumer, TradeKind is not responsible for business losses, loss of profit or loss of business opportunity.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory rights;
• any other liability that cannot legally be excluded or limited.

Nothing in these terms removes or restricts any consumer right that cannot legally be removed or restricted.

25. TradeKind’s responsibility to business users

Trade businesses use TradeKind for business purposes.

To the fullest extent permitted by law, TradeKind is not responsible to a business user for:

• indirect or consequential loss;
• loss of profit, revenue, contracts or business opportunity;
• loss of anticipated savings;
• loss of goodwill or reputation;
• whether a homeowner responds, appoints or pays the business;
• changes in search-engine rankings;
• failures of third-party systems outside TradeKind’s reasonable control.

Subject to liabilities that cannot legally be limited, TradeKind’s total aggregate liability to a business user arising from the free TradeKind service during any 12-month period will not exceed £100.

Where a claim relates to a paid TradeKind service, the applicable paid-service terms may set a different liability limit. In the absence of a different limit, TradeKind’s aggregate liability will not exceed the greater of:

• £100; or
• the amount the business user paid TradeKind for the affected service during the preceding 12 months.

Nothing in this section limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence or any other liability that cannot legally be limited.

26. Responsibility of trade businesses for their work and content

A trade business remains responsible for:

• its profile information;
• its staff and subcontractors;
• its Team and Partner information;
• the services it offers;
• quotes and contracts it enters into;
• work it performs;
• materials it supplies;
• compliance with applicable laws;
• claims arising from its own acts, omissions or content.

A business user will reimburse TradeKind for reasonable and directly incurred losses, liabilities and costs arising from a third-party claim caused by:

• the business user’s unlawful conduct;
• work performed by the business;
• content the business had no right to use;
• a material breach of these terms.

This obligation does not apply to the extent that the claim was caused by TradeKind’s own breach, negligence or unlawful conduct.

Where reasonably practicable, TradeKind will:

• notify the business of the relevant claim;
• provide reasonable available information;
• allow the business a reasonable opportunity to respond;
• take reasonable steps to avoid unnecessary costs.

27. Closing an account or removing a profile

A user may ask TradeKind to close an account or remove a profile.

TradeKind may retain limited information where reasonably required for:

• legal obligations;
• fraud prevention;
• security;
• moderation history;
• complaints or disputes;
• enforcing these terms;
• protecting other users.

Public pages may remain temporarily visible in third-party search indexes or caches after removal from TradeKind.

Closing an account does not cancel or alter a contract already made directly between a homeowner and a trade business.

28. Changes to these terms

TradeKind may update these terms to reflect:

• changes to the platform;
• changes in law or regulation;
• security requirements;
• clearer or fairer wording;
• new services or optional features.

The latest version, version number and effective date will be published on this page.

Where a change materially affects registered users, TradeKind will provide reasonable notice unless an urgent legal or security change is required.

Changes will not retrospectively remove rights that have already arisen.

29. Complaints and concerns

Questions or complaints about TradeKind may be sent to:

hello@tradekind.co.uk

Support and moderation enquiries may be sent to:

support@tradekind.co.uk

Privacy enquiries may be sent to:

privacy@tradekind.co.uk

Concerns about a profile, review, request or trade business may also be reported through TradeKind’s contact and reporting features.

Please provide enough information for TradeKind to identify and investigate the issue.

TradeKind may:

• preserve relevant records;
• request further information;
• contact affected users;
• take proportionate moderation action;
• cooperate with regulators, law-enforcement bodies or other authorities where legally required or appropriate.

30. General legal terms

If any part of these terms is found invalid or unenforceable, the remaining terms will continue to apply.

A delay in enforcing a term does not mean that TradeKind has waived it.

Users may not transfer their rights or responsibilities under these terms without TradeKind’s written agreement.

TradeKind may transfer its rights and responsibilities to another organisation where this does not reduce a consumer’s legal rights. Registered users will be informed of a material transfer where appropriate.

No person other than the relevant user and TradeKind has a right to enforce these terms, except where the law provides otherwise.

These terms, together with any additional terms expressly agreed for a particular paid service, form the agreement between the user and TradeKind concerning use of the platform.

31. Governing law and courts

These terms are governed by the law of England and Wales.

Consumers may bring proceedings in any courts available to them under applicable consumer law.

Business users agree that the courts of England and Wales will have exclusive jurisdiction over disputes concerning TradeKind or these terms.

32. Contact and legal operator

TradeKind

Operated and maintained by:

Neal Drummond, a sole trader trading as TradeKind

Address:

17 Monks Ct, North Road, Lancing, West Sussex, BN15 9BD, United Kingdom

• Email: hello@tradekind.co.uk
• Support: support@tradekind.co.uk
• Privacy: privacy@tradekind.co.uk
• Telephone: 01273 011350